Frequently asked questions

How do you determine which service I need?

 

Translation is written.  If you have a document, leaflet, brochure, website, e-mail, letter form or any other kind of written text which you need to have converted from English into another language or from another language into English, then you need translation.

Face-to-face interpreting is required when a linguist has to be physically present and interpret (orally) the contents of a conversation between you and a third party (your client) from one language to another.  This includes British Sign Language.

Telephone interpreting is the same as face-to-face interpreting except that it is conducted over the telephone as the interpreter is not in physically with you and your third party.  This is ideal for urgent situations when you do not have the time to wait for face-to-face interpreter.

For other enquiries and services such as audio into text (transcription), text into audio (CD or cassette recording) – please contact us at info@bestlanguageslink.co.uk

 

How do I book face to face interpreters?

 

All interpreters are freelancers and are used as and when needed.  It is therefore advisable to make the booking as much in advance as possible, ideally 48 hours in advance.  We may be able to send you an interpreter with only a few hours’ notice; however, that would limit our options in order to match your requirements, such as age, gender, etc.

Please make your request via our BOOKING FORM. Please make sure you complete all the sections so that we can book the best possible interpreter for your session.   We will aim to confirm your booking within 24hrs.  We will also send you a booking confirmation providing the name of the interpreter and a booking reference number.

 

How do I book telephone interpreting?

 

Please make your telephone booking request via our BOOKING FORM or by calling us at 07577 318426

Our business adviser will call you at the agreed time, put you on hold, and then introduce you to the interpreter.

Once you have the interpreter on the telephone – you might want to:

  • introduce yourself to the interpreter
  • brief the interpreter on the issue
  • introduce yourself and the interpreter to the client
  • if your client is on the phone to you, you will speak to the interpreter and pause for him/her to interpret

If your client is not present and needs to be contacted by telephone:

  • our business adviser will put you on hold, and dial the client who is the limited English speaker and connect you into a conference call (three way call)
  • our business adviser will then close the call and leave you to continue your conference call with the interpreter and your client

Please make your booking request via our BOOKING FORM or emailing us at interpreting@bestlanguageslink.co.uk Please make sure you complete all the sections so that we can book the best possible interpreter for your session.   We will aim to confirm your booking within 24hrs.  We will also send you a booking confirmation providing the name of the interpreter and a booking reference number.

 

How do I book translation services?

Please make your translation booking request via

 

Please make sure you complete all the sections so that we can make the appropriate arrangements for your translation documents. Turnaround times will vary depending on the length of the documents and languages required. We therefore advise you to contact us as early as possible in order for us to meet your deadline.  If you have an urgent document to be translated please ensure that you highlight this in your booking form.  We will then, send you a booking confirmation.

 

 

How do I book British Sign Language services BSL?

 

Like other language interpreters, all BSL interpreters are freelancers and are used as and when needed.  It is crucial that you don’t leave your BSL interpreter bookings to the last minute.  Please book as soon as you know you will need an interpreter in order for us to cater for your needs.

Please make your booking request via our BOOKING FORM. Please make sure you complete all the sections so that we can book the best possible interpreter for your session.   We will aim to confirm your booking within 24hrs.  We will also send you a booking confirmation providing the name of the interpreter and a booking reference number.

 

What other services do we provide?

 

We are happy to assist you in any translation and interpreting service you require.  For other enquiries and services such as Braille, large print, audio into text (transcription), text into audio (CD or cassette recording) – please email us at info@bestlanguageslink.co.uk  

 

How quickly can you send an interpreter to my office?

 

Although it is advisable to give us as much notice as possible, for emergencies and last minute requirements, where possible, we will do our best to send you an interpreter within hours.

However, you are still strongly advised to book your translation and interpreting as soon as you are aware of your need rather than leaving it to the last minute.

 

Which languages can you translate and interpret from and into?

 

 We have tiered our languages in categories from the most common to the rarest of dialects. Please contact us for more information and a list of languages.

 

How can I cancel a service I previously booked?

 

You can cancel your booking request via email at sales@bestlanguageslink.co.uk quoting your reference number and any other details relating to your booking. Please make sure you give us as much notice to avoid cancellation charges.  For all interpreting, you need to give us at least 7 days notice to incur minimum cancellation fees.

 

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